Terms and Conditions

These terms and conditions and the website Disclaimers apply to the use of The Protective Textile Company Ltd website. By accessing this website and/or placing an order You agree to be bound by both these Terms and Conditions, the Privacy Policy and the Terms of Use. Please read through the Terms and Conditions carefully and then print a copy for future reference. If you do not agree to be bound by these Terms and Conditions and the Terms of Use, You may not use or access this website.



1.1  The Protective Textile Company Ltd is a company registered in England – registration number 14964156.  Our registered office address is 9 Craddock Road, Reading, Berkshire, RG2 0EE

1.2  Our Customer Service Address is The Protective Textile Company Ltd,Typhoon Business Centre, Oakcroft Road, Chessington, Surrey, KT9 1RH.


2.1  In order to purchase Products from the Protective Textile website you must be over eighteen years of age. After placing an order, you will receive an e-mail from us confirming that your order is being processed. We will charge your credit or debit card at the time of checkout.

2.2  All orders are subject to acceptance by us by sending you an e-mail confirming dispatch (dispatch confirmation), at which stage the contract is formed. If we cannot fulfil your order for any reason, we will let you know as soon as possible and provide a full refund.


3.1  We aim to dispatch your order within 48 hours of receipt and it should be with you within 3-5 working days of dispatch for stock items and 5-10 working day for manufactured items. Because we use a third-party delivery service, these times are estimates and not guarantees. However, please let us know if you do not receive your order in good time and we will look into the matter.

3.2  Delivery is to UK destinations.  Remote areas such as Scottish Highlands, Isle of Man, N Ireland, Isles of Scilly & Isle of Wight incur a delivery surcharge and you will be notified of the charge before your order is processed.  Please allow extra time for delivery.


4.1  The products will be at your risk from the time of delivery.

4.2  You will own the goods once they have been successfully delivered to you and when we have received cleared payment in full. (Including delivery charges).


5.1  All prices include VAT.  Delivery charges will be added to the total amount due before you place your order. You are given the option of correcting any errors before you confirm your order to us.

5.2 We will charge your credit or debit card at the time of checkout.


6.1  Unless the goods are faulty, all costs incurred are the responsibility of the customer.  We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.

6.2  Returns can be accepted via Royal Mail, but we stress that proof of posting and insurance are recommended.

6.3  We can arrange a courier to pick up the items and the cost deducted from the refund, if applicable.

6.4  We hope you will be pleased with your purchase but should you wish to return anything bought from us, we will be happy to refund or exchange a product provided that it is in a fully resaleable condition.  Returns should be made within a reasonable time (usually 28 days) and in its original, undamaged packaging.  We are unable to offer a refund or exchange on personalised, made to measure, made to order or cut to order items.

6.5  If the product is not in a full resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the time, or to deduct up to 50% of the original selling price from the refund amount. This does not affect your statutory rights.

6.6  Where large products are returned as unwanted, we reserve the right to make a charge of up to £75 to cover the collection costs.

*None of the above conditions affect your statutory rights when goods are faulty, or not as described.  For your rights of cancellation under the Consumer Protection Distance Selling Regulations, please see our Terms & Conditions.


7.1  We will not be liable for any loss of the goods or damage to goods once they have been delivered in accordance with your delivery instructions.

7.2  This site should only be used for information purposes. We shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this site excepted as stated in the terms and conditions of sale (where applicable) and to the extent that such liability cannot be excluded by law. We are not responsible for the site’s accuracy, although every effort has, is and will be made to ensure that the information contained is correct and up to date, nor for its fitness for a particular purpose or reliability and access to this site.

7.3  We will not be liable for damages or losses resulting from your use or inability to use this site. Neither do we guarantee that this site will operate free of error or that it is free from computer viruses or any other contaminating computer programme. We will not be liable to you or in breach of contract for delay or failure to perform due to any causes beyond the reasonable control of us or our suppliers, including but not limited to Acts of God, civil commotion, industrial dispute, riots, flood and legislation.


8.1 The laws of England and Wales require that some of the information or communications we send to you should be in writing. We will contact you by e-mail. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


9.1  These terms and your use of this site are governed by and constructed in accordance with laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.

9.2  We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where it’s contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


10.1  You may not assign, sub-licence or otherwise transfer any of your rights under these terms and conditions.

10.2  If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

10.3  Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

10.4  If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation in which you breach these conditions.

10.5  These terms and conditions and the policies referred to in them are the only terms which apply to your use of the website and the purchase of products from us. You acknowledge that you have not entered into this arrangement in reliance on any other statement, warranty or representation made by us.